Shipping & Return Policy

Order Processing

Orders are processed and shipped within 2 business days after payment is confirmed. Business days exclude weekends and statutory holidays.

During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.

Shipping

Orders are shipped through Canada Post. Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Delivery estimates begin once Canada Post receives your order and are not included in our two-business-day processing time. Delays caused by the carrier, weather, holidays, customs, or other circumstances outside our control may occur.

Tracking information will be emailed to you when available.

Shipping Address

Please verify your shipping address before completing your order. If you notice an error, contact us immediately at hello@noodl.food. We cannot guarantee that an address can be changed after an order has entered processing.

Customers are responsible for additional shipping charges resulting from an incorrect or incomplete address, an unclaimed package, or a refused delivery.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, contact hello@noodl.food as soon as possible. Please include:

• Your order number
• A description of the issue
• Clear photographs of the products and shipping package

We will review the issue and provide an appropriate resolution.

Returns

Returns are accepted only with prior approval. Contact hello@noodl.food with your order number and reason for the return before sending anything back.

Products must generally be unopened, unused, and in their original condition and packaging. For health and food-safety reasons, opened food and beverage products cannot normally be returned unless they are defective, damaged, or incorrect.

Unauthorized returns may not be accepted. Return instructions, eligibility, shipping responsibility, and any applicable refund will be confirmed during the approval process.

Refunds

Approved refunds are issued to the original payment method after the returned products have been received and inspected. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from an error by NOODL or an item arrived damaged.

Contact

For questions about shipping, delivery, or returns, contact:

NOODL Email: hello@noodl.food